I keep getting the "No store has been opened" error

On occasion when Trinity starts you may encounter one of the 2 following errors:

or

There can be many causes for these errors, the most notable include:

1. Folder redirection.

Your "My Documents" folder may not be running off your computer. In this case the folder may be present on multiple computers that also are locked onto it. If this is the case your system is running a non-standard environment which Trinity will not support.

In this case please try the resolution in the point below however if this does not work please contact your IT support to confirm if you have folder redirection turned on.

2. The configuration files have become corrupted due to an unclean shutdown.

In this case you can rename the folder called "Trinity" in your "My Documents" and restart your machine and the error should dissappear.

Should you require any more information or have encountered a problem please call the support helpdesk on (07) 5456 6000.