Troubleshooting Magellan Win XP
Magellan is used for downloading specialist, pathology and radiology reports to your clinical software. The program is designed and setup to run automatically.
Certain occurrences may have caused our software to stop running:
• PC or Server being reinstalled or replaced.
• Recent visit by your IT Technician.
• Software upgrades e.g. upgrading Medical Director 2 to Medical Director 3
• Internet connection problems
To restart the program so that you can receive any outstanding medical results or letters follow the instructions below
Service Installation
1. Select Start menu →select run →type in the Open: box services.msc as below. Then select ok.
2. Look in the services window for the Medical-Objects service, like shown above (If Medical-Objects is not shown in the services window please go to Tray icon installation)
3. If the Service is displayed as 'Started' Please Restart the service by right-clicking Medical-Objects and selecting Restart.
4. If the Service is displayed as 'Stopped or is Blank, Please Start the service by right-clicking Medical-Objects and selecting Start.
Tray Icon Installation
1. To restart the tray icon find the program located in the Start menu → Programs or (All Programs) → Medical-Objects→ Medical-Objects Magellan.
2. Magellan will then appear in the system tray (bottom right corner of your screen, near the time)
3. The program is set to download once started.
If this guide does not help solve the problem please call the Medical-Objects helpdesk
Medical - Objects (helpdesk)
Phone (07)5456 6000 Fax (07)3221 0220
Email: helpdesk@medical-objects.com.au
