Web Activity Report
Version 1.1
Overview:
Provide an instructional document that explains the features of the Web Activity Report.
Contents |
Web Activity Report
Once the installation of download client Capricorn is complete a desktop icon will appear shown below. If this software is installed on the server and the icon is an inconvenience to access, you can request Medical-Objects to install the icon on a front desk workstation for easier viewing. This web report is your auditing tool to check if results have been sent or arrived.
1. Double Click the Desktop Icon MO Delivery Report this will display new results as they arrive
2. The following screen shot displays the top part of the web activity report that shows the practice name, computer specifications and where Medical-Objects Capricorn is installed
3. The next area of the web report gives you the opportunity to look up past results via the query function. Just enter the required time frame and select Submit Query
Results Sent
1. The following area of the web report looks at the results that have been sent
2. The diagram below shows all outgoing Referrals or Letters
3. The above report shows us the receiving facility Kawana Waters Medical Centre and the date the result arrived at the receiving practice 12.9.2008 at 15.12pm
4. The second yellow box shows when the result was imported into Medical Director 12.09.2008 at 15.31pm
Results Received
The following area of the web report looks at the results that have been received from other facilities.
1. As you can see below, the Incoming Messages provide similar acknowledgements as the sent results, so you are informed of the complete delivery process
2. Once the result has been received the first acknowledgement is created
3. When the results are imported into practice management software it will show another acknowledgement displayed in the above diagram. Dated at 12.9.2008 15.08
Messages that cannot be sent
When Medical-Objects is used for sending for example; Trinity referral client and Word Plug-in. Some messages may not be delivered due to the recipient’s computer or software having complications and not being able to receive your correspondence. The diagram below shows the section of the web report that provides details on the unsent messages.
Reports That Cannot Be Delivered Currently (Recipient Offline)
As shown above, if you have messages that are located under Reports that cannot be delivered currently (recipient offline) this means that the result/letter or referral cannot reach its destination due to either being in the process of registering a connection to the practice, or software or hardware issues at the receiving end. The software will continually try to send the result every 30 minutes, so there is no need to try and resend through Medical Objects. However, it is advised to monitor the messages sitting in this section. If they remain there for a while you would be advised to fax a copy of the result/letters to the provider listed under that section to ensure delivery.
Reports That Are Addressed And In Transit
This section of the web report shows messages that are in the process of being sent. Results and letters have been sent to this provider before but are unable to at present due to hardware or software issue or the practice is offline. In this case if the results or letters are listed under the In Transit section for more than 24 hours please send a fax copy to the provider.
If you are unable to display the Web Activity Report please call Medical-Objects Helpdesk on 07 5456 6000.
